Florian Egger
Principal UX Consultant & Educator | Telono | Switzerland
Florian has over 20 years of experience as a UX consultant and educator, passionate about creating strategic and human-centred design solutions. His goal is to connect businesses and non-profit organizations with their end users, helping them achieve their growth objectives.
As the Founder and Director of Telono, a UX research and design agency specialized in multilingual and international user research projects, Florian leads a team of experts in user research and interaction design. They help clients implement a user-centred design process, from user research and UX strategy to interaction design and user testing.
Elevating your organization's design maturity toward customer-centric excellence
Is your organisation fully harnessing design? This hands-on workshop will guide you in assessing your organisation's current design maturity and identifying key challenges to becoming more customer-centric. Using the six dimensions of the Design Maturity Score model, participants will work in groups to explore practical strategies for overcoming organisational barriers. You'll leave with actionable tips to drive better customer experiences and align your organisation around a design-first mindset — paving the way for both improved user satisfaction and business success.
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