Joelle Stemp
Senior UX Researcher | YU Centrik | Canada
Joëlle has spent more than 25 years being involved in projects related to UX, CX and Service Design in Canada and internationally. She believes in the importance of questioning the purpose of products and services as a starting point for design. Joelle is one of the creators of UX-PM, the global training program sponsored by UXalliance.
For many years now, she has been researching how to measure the UX maturity of an organization and is pleased to unveil the UXalliance-UX-PM Design Maturity Score.
Elevating your organization's design maturity toward customer-centric excellence
Is your organisation fully harnessing design? This hands-on workshop will guide you in assessing your organisation's current design maturity and identifying key challenges to becoming more customer-centric. Using the six dimensions of the Design Maturity Score model, participants will work in groups to explore practical strategies for overcoming organisational barriers. You'll leave with actionable tips to drive better customer experiences and align your organisation around a design-first mindset — paving the way for both improved user satisfaction and business success.
Workshop: