Principal Researcher, Research & Insights | Salesforce | India

Shilpa Banerjee is a strategic research leader with more than twelve years of experience guiding innovation across both consumer and enterprise products. She has played a pivotal role in shaping user experiences at Pinterest, eBay, and Walmart Labs, and now leads research at Salesforce, where she focuses on advancing the company’s most ambitious AI initiatives.

Known for being action-oriented and adept at managing diverse stakeholder relationships, Shilpa champions research that is practical and grounded in real user needs. Her work bridges product and business strategy, helping Salesforce deliver solutions that are trusted, scalable, and forward-looking. With professional experience spanning the United States and India, and a background that blends AI, machine learning, and user experience, she brings a global perspective on how research sparks innovation and drives meaningful business impact.